MOHAMMAD ZAREEF

MOHAMMAD ZAREEF

Ground Operations Supervisor | Aviation

Lucknow, India

Profile summary

Adaptable Ground Operations Supervisor with 12 years of aviation industry experience specializing in station operations management, aircraft turnaround coordination, and regulatory compliance. Directs ground handling agent coordination, passenger services, ramp safety, and load control functions to maintain operational control. Achieved 98% On-Time Performance across flight rotations and secured Nil Findings during quality audits of station ground operations. Committed to maintaining safety standards and stakeholder coordination.

Career highlights

On-Time Performance: Maintained 98% On-Time Performance across flight rotations through turnaround coordination and real-time risk mitigation.

Audit Compliance: Acted as Shift In-Charge during the airline Quality Audit of station ground operations, securing Nil Findings and Nil Observations.

Operations Leadership: Directed Hajj Operations Phase II by coordinating multi-agency ground functions, special cargo handling, and field teams during high-volume periods.

Safety Certification: Completed CBTA Function 5 (CAT-9) aviation competency and Dangerous Goods Awareness certifications to support regulatory compliance.

Key skills

ProfessionalGround Operations & Station Operations Management Aircraft Turnaround Coordination & Turnaround Time (TAT) Ramp Operations & Ramp Safety Ground Handling Agent (GHA) Coordination SLA / KPI Management & Operational Control Passenger Services & Check-in / Boarding Baggage Handling & Reconciliation Central Load Control (CLC) Aircraft Loading & Weight & Balance Load Plans & Trim Sheets Cargo Operations & Cargo Documentation Dangerous Goods (DGR) Handling ULD & Baggage Operations GSE Coordination & Ramp Equipment Management Irregular Operations (IROPS) & Disruption Recovery Manpower Planning & Shift Deployment Team Leadership & Staff Development On-Time Performance (OTP) & Service Delivery Airline & Airport Stakeholder Coordination Regulatory & Safety Compliance Flydubai I-Port System I-Port Ramp Tools Sprint DCS CUTE Galaxy Cargo Management System Air Waybill (AWB) Processing EDI Filing MS Excel Operational Reporting Post-Flight Documentation Telex / Flight Documentation

Professional experience

Ground Operations Supervisor - flydubai GHADec 2023 - Present
AI AIRPORT SERVICES LIMITED (AIASL)Lucknow International Airport (LKO), India

Directs station operations across passenger check-in, ramp, and aircraft turnaround functions, steering 50+ frontline personnel while managing shift-level SLA performance, manpower deployment, and central load control activities.

  • Maintained 98%+ On-Time Performance across flight rotations through turnaround coordination and real-time risk mitigation.
  • Acted as Shift In-Charge during the flydubai Quality Audit of LKO ground operations in November 2025, securing Nil Findings and Nil Observations.
  • Directed AIASL Hajj Operations 2026 Phase II by coordinating multi-agency ground functions, special cargo handling, and field teams during high-volume periods.
  • Resolved operational escalations and managed disruption recovery during Irregular Operations to sustain airline service delivery standards.
Senior Supervisor - Cargo OperationsApr 2022 - Nov 2023
SKY HIGH AIRPORT SERVICES PRIVATE LIMITEDLucknow International Airport (LKO), India

Defined cargo operations strategy, steering station level service delivery and manpower planning for multiple airline streams at Lucknow International Airport. Shaped regulatory compliance standards and security screening protocols across the cargo lifecycle, partnering with Customs, CISF, and ground handling teams.

  • Maintained documentation accuracy through regulatory audit cycles with zero recorded non conformances.
  • Handled Dangerous Goods cargo in accordance with IATA DGR requirements, including labelling, segregation and documentation.
  • Coordinated diversion, charter and priority cargo movements with airline operations and Customs under time critical conditions.
Lucknow International Airport (LKO), IndiaDec 2023 - Present
Ground Operations Supervisor — flydubai GHA

Directs station ground operations and shift deployments for airline flight rotations, steering cross-functional teams across passenger services, ramp handling, and load control functions.

  • Maintains 98% On-Time Performance across flight rotations through turnaround coordination and real-time risk mitigation.
  • Achieved Nil Findings and Nil Observations as Shift In-Charge during the airline Quality Audit of station ground operations.
  • Coordinates Central Load Control activities through the system, supporting load accuracy and achieving zero recorded load discrepancies.
Lucknow International Airport (LKO), IndiaMar 2017 - Mar 2022
Supervisor — Ramp & Cargo Operations

Shaped operational workflows, steering multi-airline ramp and cargo functions across domestic and international rotations. Directed ground coordination, aircraft turnaround activities, and complex cargo documentation processing to maintain schedule integrity.

  • Supervised cargo acceptance, screening, build-up, and dispatch for export and import shipments, including perishable, high-value, and Dangerous Goods commodities.
  • Conducted ramp safety inspections, turnaround briefings, and staff training sessions covering ground support equipment usage and emergency procedures.
  • Managed rapid ground response operations for diversion, charter, and VIP flights through coordination with airport stakeholders and customs.

Education

Bachelor of Arts (B.A.)Jan 2013
Deen Dayal Upadhyaya (DDU) Gorakhpur University, India

Certifications

CBTA Function 5 (CAT-9)Aviation Competency / IATA
Dangerous Goods AwarenessIATA DGR
I-Port Ramp ToolsFlydubai System
Emergency Response PlanLKO Airport
CBRN Emergency ManagementCBRN
Basics of Aviation Management
First Aid, CPR & AEDCPR
Mastering Crowd Management
ISO 14001:2015 - Environmental Management SystemsISO
Diploma in Environmental Management

Languages

English · Professional

Hindi · Native